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Email unavailable

mike1968
Joining in

on ‎13-08-2021 18:36

We can no longer access our blueyonder email account either through the VirginMedia site or through an Android email account. The Virgin Media site says that the service is unavailable. This has been like this for over 24hrs. We have some important emails expected so a quick resolution appreciated. Thank you.

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎13-08-2021 18:41

@mike1968 

Changing the password solves this in most cases.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your account after waiting 15 minutes post back and the VM Forum Team should be able to help you further.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Ayisha_B
Forum Team
Forum Team

on ‎15-08-2021 08:29

Hi @mike1968,

 

Welcome to our Community Forums and thanks for your post.

 

I am sorry to hear you are having some issues accessing your email. 

 

@Graham_A is correct- a password reset usually fixes this.

 

Did you manage to get it sorted? If not, give me a shout and I will be more than happy to get this restored for you 🙂

 

 

Ayisha_B
Forum Team

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