Hi @vikki,
Welcome to our Community Forum! Thank you for your first post, and I'm sorry to hear about your email issue!
Can you tell me a little more about this and let us know what steps you have taken to resolve this so far?
Are you having issues accessing your mailbox only, or issues with accessing your online account as well?
Did you receive any letters from our Virgin Media Internet Security team by any chance?
What devices are you using to access your mailbox, are you having issues accessing your mailbox on all or just some devices?
Please let me know, we're more than happy to look into this for you.
Thanks! 🙂
