Email unavailable

[jennak]

Please help me! I can’t access my emails I keep getting the same message:

I have the message; 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[jennak]

Please can you help me my email is saying it’s unavailable and I need to access my emails for work. 

[Gareth_L]

Hello jennak

Sorry to hear this 

Can I just ask first please

If you still have active services with us

Are you using a 3rd party application like Outlook 

Are you able to view over webmail 

Gareth_L

[jennak]

Hello, 

I am using an ntlworld email address I can give you all the details if you private message me. 

[Gareth_L]

Thanks Jennak

If you can check the purple envelope top right of your screen and reply that would be great 
Regards     
Gareth_L

[jennak]

I cannot access my emails, virgin media said they were dealing with it but when I try to access the sign in page it just says “forbidden” it’s been days now someone please help!!