Email unavailable message

[Philreed]

All of a sudden today I'm unable to login to may email account. I've not changed password and am unable to do so to try to unlock the account.

Please confirm how I get back into my email account.

[Carley_S]

Hi @Philreed

Welcome to the community forums. 

Sorry to hear you're having issues accessing your email at this time. Are you unable to log into both webmail and client sites such as gmail and outlook? What error message do you see when trying to gain access or change your password? 

[Philreed]

Thanks Carley, I managed to change my password in my virgin media account, and that allowed me access to email. 

[Beth_G]

Hi Philreed,

Thanks so much for the update. We're pleased to hear it's now been sorted and you can access your emails.

Let us know if you ever need more help in future 🙂