09-11-2021 10:36 - edited 09-11-2021 10:37
Morning,
I'm having issues getting login approval emails from a particular site that's linked to my ntlworld.com account. They are popping up several days late but I cannot use them because they have a time limit to be used to login.
When I test on the site with a different account linked to an Outlook email, I get the login approval email instantly.
Could I pm someone from the VM team details of the email for them to help get the email through?
Thanks
Answered! Go to Answer
on 11-02-2022 12:01
As I didn't get further help from VM, I had to contact the source website and change my ntlworld to outlook email address. I was able to receive their emails now without delay.
on 10-11-2021 09:59
Hi
Just saw one of the sticky post, would the delay in receiving the emails be related to SPF Authentication?
Thanks
on 12-11-2021 15:14
Hi sams3402
Sorry to hear of the problems getting the email approvals, we appreciate you taking the time to raise this via the forums and welcome to the community.
Can you confirm the site and if you have been able to speak to them in regards to this? Does it only happen with this specific site?
Rob
12-11-2021 17:03 - edited 12-11-2021 17:04
sams,
Have a read of this thread -
https://community.virginmedia.com/t5/Email/Re-Verification-emails/td-p/4850149
- might help (or give you some insight to the problem!)
on 16-11-2021 23:35
Hi Rob, albob
Thanks for replying to my issue.
The link to the other thread that had problems with the verification email is the similar issue I'm having with this website from singaporair.com:
Hop Delay From By With Time (UTC) Blacklist
1 | * | csl-cvs-otp-v1-10-mvcst 103.6.107.81 | smtpin02.mailws.sineq1.retloc | [Wed, 10 Nov 2021 18:53.05 +0100] |
| |
2 | * | mailwsout02.mailws.sineq1.retloc 127.0.0.1 | mailwsout02.transactional-mail-b.com | ESMTP | 11/10/2021 5:53:05 PM |
|
3 | 1 days | mailwsout-252-204.transactional-mail-b.com 103.196.252.204 | mx2.tb.ukmail.iss.as9143.net | ESMTP | 11/12/2021 12:14:24 AM |
|
4 | 0 seconds | smtpclienthelo 212.54.57.69 | md2.tb.ukmail.iss.local | LMTP | 11/12/2021 12:14:24 AM |
|
5 | 0 seconds | md2.tb.ukmail.iss.local 212.54.57.69 | mc20.tb.ukmail.iss.local | LMTP | 11/12/2021 12:14:24 AM |
|
on 16-11-2021 23:38
Another email that got delayed
Hop Delay From By With Time (UTC) Blacklist
1 | * | csl-cvs-otp-v1-10-96zgn 103.6.107.81 | smtpin02.mailws.sineq1.retloc | [Wed, 10 Nov 2021 18:44.40 +0100] | ||
2 | * | mailwsout02.mailws.sineq1.retloc 127.0.0.1 | mailwsout02.transactional-mail-b.com | ESMTP | 11/10/2021 5:44:40 PM | |
3 | 1 days | mailwsout-252-204.transactional-mail-b.com 103.196.252.204 | mx4.tb.ukmail.iss.as9143.net | ESMTP | 11/11/2021 11:04:24 PM | |
4 | 0 seconds | smtpclienthelo 212.54.57.71 | md2.tb.ukmail.iss.local | LMTP | 11/11/2021 11:04:24 PM | |
5 | 0 seconds | md2.tb.ukmail.iss.local 212.54.57.71 | mc20.tb.ukmail.iss.local | LMTP | 11/11/2021 11:04:24 PM |
on 23-11-2021 14:52
Hi @sams3402,
I've asked our support team to take another look at this issue.
Have you had any further delayed emails since Tuesday?
Regards,
Dean_C
Community Moderator
on 23-11-2021 14:56
Hi Dean_C
Yes, I've been testing it lately and still receiving these verification emails a day or two late after it was sent from the website server.
I have the email header available if your team needs it.
Thanks,
Sam
on 24-11-2021 15:26
Thanks for coming back to us @sams3402
I'll contact Dean and then come back to you asap.
Best,
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on 03-12-2021 13:36
Hi @sams3402
Please don't send a PM unless asked. I've spoke to Dean and he'll be in touch asap.
Best
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