on 03-03-2023 16:40
I have read all the threads on trying to resolve sending an email from an iphone using ntlworld and non have worked for me. The message I get is "The SMTP server smtp.virginmedia.com is not responding etc. I've checked and double checked the server settings and they are as advised in a previous thread. I've tried the curl command but it just flashes up the screen.
My wife is on the same server and has the same issue, so hoping a solution can be suggested to resolve both our problems. If our phones are in a different location i.e. using someone else's wi-fi messages stuck in the Outbox will go. So is it my hub that has a problem. Also not sure if it's related but WhatsApp doesn't want to connect to the server either.
Any help would be appreciated.
Answered! Go to Answer
on 08-03-2023 18:20
@Finmack wrote:Here's an update - the emails are working now, but my IP address is still showing 1 listing on Spamhaus. Does that really matter?
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As you are able to send it is likely your public IP Address is listed in Spamhaus's PBL which you can safely ignore. Should you have issues sending in future repeat your troubleshooting steps and post in a new thread the Spamhaus list names on which your public IP Address appears.
on 03-03-2023 17:00
I can connect to smtp.virginmedia.com and get a response on both ports 465 and 587
on 03-03-2023 17:14
on 03-03-2023 17:17
Port 465 + SSL and 587 + TLS.
Does the webmail login and send an email or is that broken too ?
on 04-03-2023 15:53
Thanks again for the response but still no joy. Any mail sent from my iphone just stays in the Outbox and a message saying it cannot connect to the out going mail server "smtp.virginmedia.com".
Have tried using 465+SSL. The other port 587 does not work either plus I cannot see the TLS you mention.
Do you think I should try resetting my password and starting over again?
04-03-2023 16:45 - edited 04-03-2023 16:45
Before resetting the password try the curl command again but do so after opening:
FYI: enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it VM error code; choosing to ignore this advice and posting the output here unredacted or incorrectly redacted may reveal your email address, password and / or public IP Address.
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on 04-03-2023 17:59
Thanks for suggestion but cannot see any error code - what would it say if there was one? Taken a screen shot, and redacted parts that I think need to be, but not sure as there is alot of information that means nothing to me.
What should I try next?
on 04-03-2023 19:31
If there is no issue then you should see the following output from the curl command:
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> AUTH PLAIN
< 334
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact
Otherwise unsuccessful will look similar to the following:
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> AUTH PLAIN
< 334
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied
on 05-03-2023 15:53
Thanks again for your help.
I ran the curl command and got the below:
* Trying 212.54.56.51:465...
* Connected to smtp.virginmedia.com ( redacted )port 465 (#0)
* schannel: disabled automatic use of client certificate
< 220 csmtp2.tb.ukmail.iss.as9143.net cmsmtp ESMTP server ready
> EHLO DESKTOP2
< 250-csmtp2.tb.ukmail.iss.as9143.net hello [redacted], pleased to meet you
< 250-HELP
< 250-AUTH LOGIN PLAIN
< 250-SIZE 52000000
< 250-ENHANCEDSTATUSCODES
< 250-PIPELINING
< 250-8BITMIME
< 250 OK
> AUTH PLAIN
< 334
>[ Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user
;[Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact
Hopefully I've redacted enough. The output means nothing to me but it appears there is no issue, but is there?
Anything I need to do next?
Thanks again for your time.
on 05-03-2023 18:28
The curl output was adequately redacted and showed there is no issue with SMTP server, i.e. authentication credentials are valid and no blocklist listing is causing SMTP server to deny access.
Next step, try the following:
Should message still fail to send try the following: