Email structures windows and ipad

[OwenGranfield]

My email structures and files on my iphone and ipad are correct - its all there. On my windows desktop and laptop - the file structures and contents are not there.

I have deleted the account on both windows machines, restarted the computers, added the account - but its the same.

What next - all emails merely use the basic ntlworld VM software - nothing fancy or external

[用心棒 · Accepted solution]

Is the structure correct when viewed in webmail? If not select ⚙ > Email > Change IMAP subscriptions… and confirm all folders are subscribed to.

In your Windows email client confirm IMAP is being used and make sure all folders are subscribed to.

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[OwenGranfield]

That did not do it - when i am in the settings I can see all of the files on the system, but they wont appear when I have saved the options, and then restarted virgin email
Mystery

[用心棒]

• Confirm all folders are subscribed to and then after saving press Ctrl + Shift + R to bypass browser’s data cache when reloading — the user created folder will appear under My Folders

[OwenGranfield]

Thank you - its resolved