Can anyone advise me how long it takes once you have blocked a sender to kick in. I went to email filter rules yesterday morning and blocked a sender of spam email of which i have been receiving 250 a day. They are still arriving now. Any advice will be appreciated
There is something odd here. The only way of doing this would be via VM web mail and there is no setting that allows you to block a particular sender. All you can do is set up a filter in web mail to direct the spam direct to trash. That works straightaway. If you have done this via an e-mail client settings then the mail will still get through. You may need to explain more so we can help.
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If you are using webmail filters then add a Flag mail with action to provide a visual indicator of the rule having executed against the message; more than likely the scope of the filter rule's condition(s) is inadequate to match the message.
Also it is worth noting that if the emails are being identified as spam by Virgin Media then user compiled filters will have no effect. For your own filters to be effective you need to change the default spam settings so spam is sent to your inbox rather than the spam folder.
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Hi Graham the emails are going directly into spam folder does that mean i cannot block a particular one, If i change the setting to inbox i will have 200 plus a day to contend with. Would it be better just to reject all spam
@Graham_A has identified the problem and solution; filter rules only run against messages delivered to the inbox. The solution is not to reject all spam but instead to have all spam flagged but delivered to inbox, apply discard rule, and move any message flagged as spam to Spam folder. To do this:
select ⚙, Settings, Spam Settings, and select Flag a message as SPAM but deliver to Inbox
add a new filter rule that appears after your discard rule with the condition: Subject contains: <SPAM> action: Move to folder: Spam Note, filter rules execute in descending order and ≡ handles can be used to reorder rules (by drag and drop)