on 25-10-2021 12:14
Hi
My partner,s email account suddenly said that the password was incorrect. As he could not remember it, he tried resetting it via the virgin media site. For some reason the security question didn't work and a message told him to ask me (as primary account holder) to change the password. I have looked on my account but cannot find any info how to do this. Please can you help?
Many thanks
on 25-10-2021 12:32
More than likely his account has just been disabled/locked. It is happening to a lot of people regularly at the moment. I had to call Virgin again to get mine enabled today.
However go to Profile/Manage Accounts to amend the email accounts and passwords.
on 26-10-2021 12:43
Hi LillianC,
Thank you for your post - sorry to hear that your partner has been unable to access their email account. If you have been unable to reset the password, I'll pop you over a PM so I can take some further details and look into this for you
Please look out for my message over at the purple envelope
Kind regards
Beth
on 01-11-2021 13:36
Hi LilianC,
Your mailbox has now been unlocked. Can you please ensure to change your password before signing back in to prevent a second account lock?
Let us know how you get on
Beth
on 02-11-2021 09:00
Tried to get into emails via his virgin media account but getting a forbidden 403 message
on 03-11-2021 10:14
Hi LilianC,
Oh, that is strange.
Is this after you've changed the password in My Virgin Media? Are you getting this error with your other email account?
Thanks,
Beth
on 03-11-2021 11:43
Hi
just to be clear, I have not changed the password on my account. My partner accessed his secondary 'my virgin media' account with his email address and password. He attempted to then change the password there, but when he pressed 'update' nothing happened. Clicking on the email icon on this account returns the forbidden message. My own account is working ok and I have access to my emails. I don't really want to mess with that if it can be avoided
thanks
on 04-11-2021 13:07
Thank you for that information. Has this been tried via different web browsers?
^Martin
on 04-11-2021 13:18
Only on IPad as that is the only method at the moment of accessing his emails
on 05-11-2021 13:27
Can you please try this via a browser on a laptop/desktop?
Zoie