Virgin Media Community

[MrADevoy]

Only Able to receive emails while connected to wifi but not send emails

Email keeps saying unable to connect to email server to verify your account information for outgoing mail.

Only does this while connected to WiFi on laptop and phone.

When switch phone to data only its fine and can send emails.

[用心棒]

When the issue next occurs try the following troubleshooting steps:

• browse to https://duckduckgo.com/?q=ip&ia=answer and note the Your IP address is value
• append the Your IP address is value to https://www.spamhaus.org/query/ip/ and go to it
  Example: if Your IP address value is 172.16.254.1 then you wound go to https://www.spamhaus.org/query/ip/172.16.254.1
• excluding the PBL, is it reported as listed elsewhere?
  
  do not post the results here without redacting your public IP address from text and underlying URLs

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[MrADevoy]

Yes says

listed in the CSS

listed in the XBL

listed in the PBL 

[MrADevoy]

How do I resolve this issue, if items above are showing on result

Css 

Xbl

Pbl

[DJ_Shadow1966 · Accepted solution]

Hello

The listing in PBL isnt causing a problem, the other two are the problem which basically means your exteernal network has been reported multiple times of send spam out of port 25, normally this is a spambot.

Have  a look at https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40... which will help your identify which device and it could be anything from PC, Firesticks, Smart TVs etc.

Regards Mike