on 07-06-2022 10:25
Dear all,
Cannot seem to get to the actual place to reset the password on a secondary email account.
Here is the logging response
2022.06.07 10:01:27 SMTP (smtp.virginmedia.com): <rx> 525 5.7.13 Account is Locked, change to new password is needed (VM303)
I tried the search function on here and looking at the advice for doing password reset but it just goes to the main email sign in page and there is no obvious place to request a password reset.
Sent an email this morning OK then within 10 minutes the next email wouldn't send. I tried to re-confirm my password but now the account is locked givng the logging response above. I am currently in the middle of a very sensitive job which is reliant on this email adress working. Please could you either organise a password reset or advicse me how to do the job myself.
Thanks (hopefully)
Mark
on 16-06-2022 12:51
Hi @wink,
Thanks for popping back to Kath's PMs. I'm glad to see that things are now up and running. If you do need any further support, just reach out and we'll be happy to help 🙂
Cheers,