Email not working

[Totts]

My email isn't working it says your mailbox is not available at the moment.

[Totts]

I should add that I am a VM subscriber.

[Zach_R]

Hi @Totts,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear you're having some issues with accessing your email service lately. Are you having this problem when accessing it directly via our website, or are you using a third party mail client/app?

Thanks,
 

[Totts]

Thank you for trying to help.

It's from the Virgin Media website where I get the message below, when trying to access on my phone it says wrong password/user name.

[Kath_F]

Hi Totts,

Thanks for coming back to us and for providing the screenshot.

I'm sorry to hear that you are having an issue gaining access to your emails. We can certainly take a look at things for you. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

[Kath_F]

Hi Totts, 

Thanks for coming back to me via private message. 

I'm glad to hear that things are resolved for you now. Please make sure the new password you choose is one you've not used before otherwise the account could lock again. 

Please keep us posted on how you get on. 

Thanks,