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daybreak2404
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Email not working

Hi

i cannot access emails for my virginmedia account. Is there any problems please?

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Enduser
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Re: Email not working

 

Have you checked the service status in your area ?

Check here https://www.virginmedia.com/help/service-status

daybreak2404
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Re: Email not working

Yes and it says no problems 

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Graham_A
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Message 4 of 7
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Re: Email not working

@daybreak2404  What error message are you seeing when trying to access your email via the VM webmail page?  https://mail2.virginmedia.com/

If it is the mailbox unavailable one then try following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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daybreak2404
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Re: Email not working

Thanks for that info 

I’ve done all it says and I’m getting this.?

FBEAFE1C-56F2-4315-B98E-B37FCDEADB4E.jpeg

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daybreak2404
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Re: Email not working

I deleted the account and added it again. All working now. Thank you

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Serena_C
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Re: Email not working

Hi @daybreak2404

Thanks very much for getting back to us, I'm glad to hear that deleting the account and re-adding it has worked for you. Thanks for letting us know! If you experience any further issues, please do get back in touch 🙂

Kind regards,

Serena

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