on 16-06-2022 06:15
I cannot access any of my emails, this happened 2 weeks ago, all I get on the Virgin email page if ‘account unavailable’
Answered! Go to Answer
on 16-06-2022 09:23
@Alooon26 wrote:I cannot access any of my emails, this happened 2 weeks ago, all I get on the Virgin email page if ‘account unavailable’
Resetting the password to one you have never used before and then leaving it 30 minutes before you try to access the account often clears that error message.
You can reset the password for each affected email account by signing into the "My Virgin Media" Account using its email address and password via this link https://my.virginmedia.com/home/signIn Then click on "Update settings" - then "Account details" and you will see the option to edit your password.
Alternatively, if you are having problems with the My Virgin Media Account route you can try resetting the password by entering the affected email address here https://www.virginmedia.com/my-virgin-media/forgotten-details/password and then following the prompts,
Resetting the password usually restores access but not in every case. If the reset does not work then it may well require action by VM to re-enable the account.
Post back here with how that goes.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 16-06-2022 09:23
@Alooon26 wrote:I cannot access any of my emails, this happened 2 weeks ago, all I get on the Virgin email page if ‘account unavailable’
Resetting the password to one you have never used before and then leaving it 30 minutes before you try to access the account often clears that error message.
You can reset the password for each affected email account by signing into the "My Virgin Media" Account using its email address and password via this link https://my.virginmedia.com/home/signIn Then click on "Update settings" - then "Account details" and you will see the option to edit your password.
Alternatively, if you are having problems with the My Virgin Media Account route you can try resetting the password by entering the affected email address here https://www.virginmedia.com/my-virgin-media/forgotten-details/password and then following the prompts,
Resetting the password usually restores access but not in every case. If the reset does not work then it may well require action by VM to re-enable the account.
Post back here with how that goes.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 17-06-2022 09:50
Hi @Alooon26,
A warm welcome to our Community Forums and thanks for your post.
It's great to have you on board with us 🙂
I am sorry to hear you've had some issues accessing your emails.
Just checking in to see if you tried resetting the password as suggested by Coenoby?
Let us know so we can offer further support if required 🙂
on 24-06-2022 05:56
Hi,
I’ve tried resetting but the system will not accept my birthday and memorable info, tried getting through to VM but just on hold forever
on 24-06-2022 10:02
Hi Alooon26,
Not being able to change your password is a very common problem, join the club. The page has been useless for virgin.net & ntlworld.com email users for over four weeks now to my knowledge. Nobody at VM seems to care or want to fix it. Have a look at the number of threads about this to get a sense of their indifference. It's a strange business model.
All the best,
Mr_Crabbit
on 25-06-2022 10:13
Hi @Alooon26,
Thank you for coming back to us about your ongoing issues with your mailbox access! Thank you for letting us know that you've tried to change your email password without success.
I'll be more than happy to look into this further for you, so I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.
Thank you.
on 25-06-2022 10:25
Many thanks this has worked 👍
on 26-06-2022 10:28
Hi @Alooon26,
Thank you for coming back to us about your ongoing email issue.
I'm glad to hear that this problem is now resolved and that you can access your mailbox without issues.
If there's anything else we can do to help, please let us know. We'll be happy to assist.
Thank you.