on 10-05-2022 03:47
My ntlworld account had suddenly stopped working.
I keep getting a message saying “password not provided”
No settings have changed on my iphone.
What is going on ?
I have had this account for many years and have important emails in there for holiday booking etc.
Resetting password online doesn’t work.
I need help with this ASAP.
on 10-05-2022 08:49
I have the same issue and I suspect many others too. Where is the Customer Support ?
on 10-05-2022 09:19
Not much chance of that as my ntlworld email account no longer works on iPhone.
No matter what I do I keep getting asked for a password.
Nothing has changed in my settings.
I’ve removed the account from iPhone and added it again.
Nothing works.
I need this fixed ASAP.
I’m sure there are many others having the same issue.
Please tell me Virgin is aware of this Major problem.
on 10-05-2022 09:56
What happens when you try to access your email account directly via the VM Mail webmail page here: https://mail2.virginmedia.com/
Post back with any error messages that you may get when you try.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-05-2022 13:13
Tried to reset password many times. Enter DOB and answer security question but nothing happens when submitted.
on 10-05-2022 13:41
A member of the VM Forum Team should be along shortly to assist you with this issue. Whilst waiting for them to get here can you please confirm that you have a current VM broadband account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-05-2022 14:11
Hi RKerr,
Apologies for the issues with our email and welcome to the community.
To rectify this I've dropped you a PM to discuss further, this message will appear within the purple envelope icon.
Thanks,
on 10-05-2022 14:56
I can confirm that I do have a VM Broadband Account.
on 10-05-2022 15:51
Thanks for your cooperation over PM RKerr,
I'm glad we got that sorted for you.
If you do face any further issues then don't hesitate to contact us again.
Cheers,