cancel
Showing results for 
Search instead for 
Did you mean: 

Email not working

RKerr
Tuning in

My ntlworld account had suddenly stopped working.

I keep getting a message saying “password not provided” 

No settings have changed on my iphone.

What is going on ? 

I have had this account for many years and have important emails in there for holiday booking etc.

Resetting password online doesn’t work.

I need help with this ASAP.

 

8 REPLIES 8

RKerr
Tuning in

I have the same issue and I suspect many others too. Where is the Customer Support ?

RKerr
Tuning in

Not much chance of that as my ntlworld email account no longer works on iPhone.

No matter what I do I keep getting asked for a password.

Nothing has changed in my settings.

I’ve removed the account from iPhone and added it again.

Nothing works.

I need this fixed ASAP.

I’m sure there are many others having the same issue.

Please tell me Virgin is aware of this Major problem.

 

Graham_A
Very Insightful Person
Very Insightful Person

What happens when you try to access your email account directly via the VM Mail webmail page here: https://mail2.virginmedia.com/

Post back with any error messages that you may get when you try.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Spoiler
336603D2-4375-43E8-88ED-BD99605A74E4.jpeg

 Tried to reset password many times. Enter DOB and answer security question but nothing happens when submitted.

Graham_A
Very Insightful Person
Very Insightful Person

A member of the VM Forum Team should be along shortly to assist you with this issue.  Whilst waiting for them to get here can you please confirm that you have a current VM broadband account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi RKerr,

Apologies for the issues with our email and welcome to the community.

To rectify this I've dropped you a PM to discuss further, this message will appear within the purple envelope icon.

Thanks,

Kain

I can confirm that I do have a VM Broadband Account.

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for your cooperation over PM RKerr,

I'm glad we got that sorted for you.

If you do face any further issues then don't hesitate to contact us again.

Cheers,

Kain