Virgin Media Community

[daybreak2404]

Hi

i cannot access emails for my virginmedia account. Is there any problems please?

[Enduser]

Have you checked the service status in your area ?

Check here https://www.virginmedia.com/help/service-status

[daybreak2404]

Yes and it says no problems 

[Graham_A]

@daybreak2404  What error message are you seeing when trying to access your email via the VM webmail page?  https://mail2.virginmedia.com/

If it is the mailbox unavailable one then try following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

[daybreak2404]

Thanks for that info 

I’ve done all it says and I’m getting this.?

 

[daybreak2404]

I deleted the account and added it again. All working now. Thank you

[Serena_C]

Hi @daybreak2404

Thanks very much for getting back to us, I'm glad to hear that deleting the account and re-adding it has worked for you. Thanks for letting us know! If you experience any further issues, please do get back in touch 🙂

Kind regards,

Serena