cancel
Showing results for 
Search instead for 
Did you mean: 

Email not working

daybreak2404
On our wavelength

Hi

i cannot access emails for my virginmedia account. Is there any problems please?

6 REPLIES 6

Enduser
Fibre optic

 

Have you checked the service status in your area ?

Check here https://www.virginmedia.com/help/service-status

Yes and it says no problems 

Graham_A
Very Insightful Person
Very Insightful Person

@daybreak2404  What error message are you seeing when trying to access your email via the VM webmail page?  https://mail2.virginmedia.com/

If it is the mailbox unavailable one then try following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks for that info 

I’ve done all it says and I’m getting this.?

FBEAFE1C-56F2-4315-B98E-B37FCDEADB4E.jpeg

I deleted the account and added it again. All working now. Thank you

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @daybreak2404

Thanks very much for getting back to us, I'm glad to hear that deleting the account and re-adding it has worked for you. Thanks for letting us know! If you experience any further issues, please do get back in touch 🙂

Kind regards,

Serena