on 31-12-2021 15:49
Hi
i cannot access emails for my virginmedia account. Is there any problems please?
on 31-12-2021 16:23
Have you checked the service status in your area ?
on 31-12-2021 18:09
Yes and it says no problems
on 31-12-2021 18:21
@daybreak2404 What error message are you seeing when trying to access your email via the VM webmail page? https://mail2.virginmedia.com/
If it is the mailbox unavailable one then try following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 31-12-2021 18:44
Thanks for that info
I’ve done all it says and I’m getting this.?
on 31-12-2021 18:50
I deleted the account and added it again. All working now. Thank you
on 02-01-2022 11:53
Thanks very much for getting back to us, I'm glad to hear that deleting the account and re-adding it has worked for you. Thanks for letting us know! If you experience any further issues, please do get back in touch 🙂
Kind regards,
Serena