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Email not working..

Dlbeer1
Joining in

on ‎11-08-2021 08:50

Screenshot_20210810-172358.png

 had this error message for a week. Keep getting told different things. Latest is to put it on here for someone to help.. 

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4 REPLIES 4

Graham_A
Very Insightful Person
Very Insightful Person

‎11-08-2021 10:28 - edited ‎11-08-2021 10:29

Follow the advice posted here: Mailbox is unavailable - Virgin Media Community - 4771528

If that doesn't unlock the account post back and the VM Forum Team will advise further when they reach this thread.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Dlbeer1
Joining in
In response to Graham_A

on ‎11-08-2021 10:50

How do I do a password reset? I've looked everywhere (I'm not very techy)

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Graham_A
Very Insightful Person
Very Insightful Person
In response to Dlbeer1

on ‎11-08-2021 10:58

Sign in to My Virgin Media,  https://my.virginmedia.com/   go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Laurie_C
Forum Team (Retired)
Forum Team (Retired)
In response to Dlbeer1

on ‎11-08-2021 14:58

Hi Dlbeer1,

 

Thanks for getting in touch, I'm sorry that you're having some problems with your email account.

 

Have you been able to follow the advice given by @Graham_A? If so, did this resolve the issue?

 

Kind regards,

Laurie

Laurie_C
Forum Team
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