Menu
Reply
Chelt2020
  • 10
  • 0
  • 2
Tuning in
637 Views
Message 1 of 12
Flag for a moderator

Email not available ..try again in an hour??!!

This began on my mobile today, said I needed to change my password. I did this on my mobile and still cant access my account.

Tried accessing via "my virgin media" and get same message, try again in an hour. It has been the same for 12 hours!

Can someone at Virgin contact me urgently (impossible to get a call answered on phone) I need access to my email urgently I am in the middle of a house sale!!

 

Chelt2020
  • 10
  • 0
  • 2
Tuning in
596 Views
Message 2 of 12
Flag for a moderator

https://store.virginmedia.com/unavailable.html

Having not been able to access my main email account since yesterday morning I spoke to support and told it is some work being done on dserver and all your emails will return in 24 hours.

The lady didnt seem to understand that all my other email addresses are working and that I cannot even access the main account and get the http address that comes up in the above title.

I need access to my email  and having read similar problems on here with people not getting into their email for 10 days I am very concerned.

Virgin Media, this needs sorting today please. Please contact me !

0 Kudos
Reply
Chelt2020
  • 10
  • 0
  • 2
Tuning in
595 Views
Message 3 of 12
Flag for a moderator

Re: https://store.virginmedia.com/unavailable.html

It is now 24 hours and still cannot access my account !!!

0 Kudos
Reply
Beth_G
  • 3.14K
  • 196
  • 306
Forum Team
Forum Team
574 Views
Message 4 of 12
Flag for a moderator

Re: Email not available ..try again in an hour??!!

Hi Chelt2020, 

 

 

Thanks for your post on the forums.

 

We are aware of a few issues affecting some customers when they try to access their mailbox. Please take a look at our dedicated sticky posts concerning the issue where we will be posting more updates as soon as we know more.

 

For now, I have re-enabled your mailboxes so you should now be able to gain access. Once you are able to log back in, please reset your email password. 

 

Kind regards,

 

Beth

0 Kudos
Reply
Arpeebee
  • 28
  • 0
  • 0
On our wavelength
520 Views
Message 5 of 12
Flag for a moderator

Re: Email not available ..try again in an hour??!!

Hi Beth

Can my email also be reinstalled please?! 

0 Kudos
Reply
John_GS
  • 8.74K
  • 477
  • 772
Forum Team
Forum Team
515 Views
Message 6 of 12
Flag for a moderator

Re: Email not available ..try again in an hour??!!

Hi Arpeebee

 

Thanks for posting. Sorry to hear you're having email issues. Can you expand on this for me? Are you getting any error messages?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Arpeebee
  • 28
  • 0
  • 0
On our wavelength
513 Views
Message 7 of 12
Flag for a moderator

Re: Email not available ..try again in an hour??!!

When using the email in virgin media it says mailbox not available, try again in an hour. I've tried changing my password but to no avail. I first noticed as it said my email password was incorrect in outlook where I have it synced

0 Kudos
Reply
John_GS
  • 8.74K
  • 477
  • 772
Forum Team
Forum Team
501 Views
Message 8 of 12
Flag for a moderator

Re: Email not available ..try again in an hour??!!

Thanks for coming back to me. My apologies for the email issues. 

 

To confirm, is the email still active on Mailtester? You can find out here

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Arpeebee
  • 28
  • 0
  • 0
On our wavelength
479 Views
Message 9 of 12
Flag for a moderator

Re: Email not available ..try again in an hour??!!

Thanks for that. Yes, checked that and it's still valid

0 Kudos
Reply
John_GS
  • 8.74K
  • 477
  • 772
Forum Team
Forum Team
472 Views
Message 10 of 12
Flag for a moderator

Re: Email not available ..try again in an hour??!!

Thanks for checking, let me assist further via PM as we'll be discussing security

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"