on 24-02-2023 16:19
Had quite a few problems with email recent
Now getting this.
Note (Service status does not refer to email)
Answered! Go to Answer
on 24-02-2023 16:31
@g0fyd This usually indicates that the email address concerned has been locked by VM security.
This can usually be resolved by changing the password to one not previously used.
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-02-2023 16:31
@g0fyd This usually indicates that the email address concerned has been locked by VM security.
This can usually be resolved by changing the password to one not previously used.
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-02-2023 17:54
no joy, no option to sign in, in the queue with the bot for 2 hours
on 24-02-2023 18:04
Graham
Thanks to your advice I managed to change passworg and it worked
Thankyou very much
Regards Ian
on 26-02-2023 09:31
Hi there @g0fyd, thanks for reaching out to us on the forums. 👋🏼
I'm glad you have been able to benefit fro the forums for your query.
There is a wealth of knowledge on here, if you ever need assistance, feel free to reach out.
Kind regards,
Ilyas.