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schastell
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Email mailbox not available

My email has stopped working. It will not send or receive email. I have been told this might be because I have an ‘old’ email address and that it is being ‘moved’. How long will this take? Will I ever get my access sorted?

Any help greatly appreciated. I (and virgin customer services) have tried to reset the password but I still get the same error message. After being transferred to the next level helpdesk and an hour and a half wait I then got cut off!

‘Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.’

 

 

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John_GS
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Re: Email mailbox not available

Hi schastell

 

Thanks for posting and welcome to the community.

 

Sorry to hear about the email issue. I'll PM you now to assist further

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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