Email locked yet again

[kevcole]

Email locked out yet again. 

Just logged online and reset the password to see if this sorts it out like last week. 

Dunno what's going on.

• Over 22 years I've had this email address and it seems like this year I've had to reset the password more than I've ever done

[Jodi_S]

Hi kevcole,

Thanks for posting on our community forums. Sorry to hear that you're currently locked out of your email again. We understand the frustration this must be causing you.

Can we ask when you're re-setting the password are you using a password that is obscure and one you have not used before? 

When you are locked out are you getting any error messages?

For more information on locked emails check the link here.

Kind regards Jodi. 

[kevcole]

Hi jodi

I don't get any odd error messages,  only that my password needs to be entered. 

I will try a random obscure password and see if that helps

Kev

[Jodi_S]

Many thanks for coming back to me kevcole.

Please do let me know how you get on with the password. If this fails and you still need further help, please come back to me through this channel and I will assist you further.

Kind regards Jodi.