on 05-11-2021 17:23
My wife’s virgin media email keeps saying there is no password on her Apple devices. Keep having to change the password, deleting and adding the account. Why would this be?
Answered! Go to Answer
05-11-2021 18:42 - edited 05-11-2021 18:42
try this then
https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...
(crossed posted..!)
See where this Helpful Answer was posted
05-11-2021 18:38 - edited 05-11-2021 18:41
Do you have an active Broadband account with Virgin ? : lots of people with 'lapsed' accounts are having problems.
Or - have read of this -- https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...
on 05-11-2021 18:41
Yes, we are current Virgin customers.
on 13-11-2021 10:48
Had the issue again on her iPhone (but not iPad) this morning. Solved by deleting and adding account again.
The guidance says do a full virus scan, but searches show this in not required for IOS devices.
am I missing something?
on 14-11-2021 10:51
Still try the malware scan as maybe helpful 🙂
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 14-11-2021 10:56
What Malware for iOS would you recommend?
on 15-11-2021 11:43
I'm afraid that we are unable to recommend a virus scanner, but It is very unlikely that you will get a virus on IOS devices.
We'd advise speaking with Apple for further guidance with device security 🙂
Kind regards
Beth
