My Virgin.net email stopped working after 1700hrs in 23rd August. I had error code VM 303. Also various messages to say the account was locked and a new password needed. I changed the password, nothing happened. A Virgin agent changed the password, no resolution. The last agent I spoke to on Live chat kindly sent me a link to a page to amend IMAP settings etc., I did this nothing happened.
I then got various messages about a problem inside the server, my account had been sending Spam and then Authentication failed.
I see or access any mail on the Virgin website or eM Client or Thunderbird.
The last person I spoke to told me that my email account was at Talk Talk and I should google the number and call them. Like a lemon I did. Of course I don't have a Talk Talk account or number and the guy I contacted was quite bemused and I am short wrote me of as a mad old bat.
I am waiting for 2 very important emails which I would like to get, please can anyone help?