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Email has been locked

RussC68
Tuning in

on ‎02-11-2021 13:24

Why has my email been locked with a message of Your mailbox is not available at the moment etc etc etc

No phone number and i cannot access any emails i have stored in the account. Shambles. Have no idea how to access my account with zero options

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎02-11-2021 13:29

Try following the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Alex_RM
Forum Team
Forum Team
In response to Graham_A

on ‎03-11-2021 13:36

Hi RussC68,

 

Thanks for posting and sorry to hear you're having some issue with your email.

 

Can you confirm if you've followed the steps in the link from Graham_A ?

 

Please let me know if you still need help with this.

 

Alex_Rm

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