I have an old ntl email account that I need to delete as it has been hacked. I have had several fradulent activities on my bank account due to this and have changed over to a new email address but still receiving worrying emails on ntl address. I cannot log in to virgin as I no longer have an account with them and they don't recognise any details I input. I just want to delete old email completely so these hackers can leave me alone as quite honestly it's pretty awful.
As you are no longer a Virgin customer, you will have to wait for a member of the Forum Team (VM employees) who can completely delete the email address in question, so that no one can use it again. This should have happened 90 days after your account closed, but the backend systems did not always get updated.
They may take about a week to reach this thread and will contact you by private message to take your personal details. So be patient.