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jimnorah
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Email error message

I have been accessing my email on Apple mail for years without a problem but recently I constantly get a little warning triangle which, when I click on it, gives me the message 

'The attempt to read data from the server “imap.virginmedia.com” failed.' Usually when I click on the 'Try again' tab it works ok but sometimes I have to try several times throughout the day in order to receive mail.

Is this a problem anyone is aware of and can anyone suggest a fix?

Many thanks.

Jim

 

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MissPasko
Fibre optic
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Re: Email error message

Assuming you are a VM broadband subscriber, and you can access your billing account at My Virgin Media AND that your email addresses are linked to the billing account (see my profile and manage accounts tabs), then try this thread which contains advice for getting the settings correct on Apple products.

https://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-D...

If that doesn't help, post back and we'll see what else we can suggest.

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jimnorah
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Re: Email error message

Many thanks - I'll give that a try and hopefully get it back to normal.

 

Jim

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