Email asking for smtp password

[elbereth]

Suddenly - my email has stopped working - and I'm being asked for SMTP password - which is of course saved in p/w list 

Why?

Broadband etc working fine 

[jpeg1]

Change your password to a new one that you have never used before.

[elbereth]

so annoying when VM do this - they should at least send an email to say they are blocking accounts!

[jem101]

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@elbereth wrote:
so annoying when VM do this - they should at least send an email to say they are blocking accounts!

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I understand that they do, unfortunately your account is blocked so you can’t see the email which says that your account has been blocked……

[elbereth]

they don't or it would be there once I unblocked - but it would be better customer service to send an email explaining that the account is about to be blocked with a reason - before pressing the block switch!  but that would assume they care about customer service

[jem101]

@elbereth 

Odd, because there have been a number of posts by people in exactly your position, saying that once the email was unlocked, they suddenly found an email saying that the email had been blocked because……

Now, I suppose we don’t know the circumstances of your or their situations, could it be that VM send an email to only the primary account address, and yours is a secondary address? Who knows?

Your point about ‘customer service’ - ah well, least said……..

John

[Graham_A]

Sometimes the email gets treated as spam by the VM Mail system!

A good idea is to set your VM contact email address to a non VM email.  This way you should get the notification even when the VM account has been blocked.

[jpeg1]

Better still, avoid using Virgin email altogether.  There are plenty of more reliable options.