Email address

[Polopaul11]

I am due to leave virgin as I’m moving to an area where virgin isn’t yet found. I understand my email address will be deactivated which is fine. I do however have an email linked to my account which my mother in law uses. She is a virgin customer now. Can we move this email to her account so she doesn’t lose it just because I’m moving? Thanks 

[jpeg1 · Accepted solution]

Unfortunately no.

VM will not move email between accounts. And they will not let her have a new email address on her own account because they have stopped issuing email accounts. She will need a new email address with a different provider.