Email address not reconized

[Robin76]

Please can you re-enable my wife’s email

Thanks.

[jem101]

That error message is something of a worry - quick question though, are you a current Virgin Media broadband customer? If you are then have you moved address since the email account was first set up?

[Robin76]

Yes we are a Virgin Media broadband customer we moved to this address 5 years ago

My wife email worked ok until 7 days ago

[Zak_M]

Good morning @Robin76 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your wife's email address.

Please could I ask, have you tried the reset password link? Whilst you probably haven't forgotten the password  this will encourage the email address to reactivate. 

Kind regards,

Zak_M