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Email address not recognised

Hi

I've not been able to get into or received any emails.  when logging in an error message reads not recognised.  The email address I've used to here is my secondary account.  my virgin email is my main account and desperately needed.

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Re: Email address not recognised

A warm welcome to our Community Forum suesmith63 and sorry about your email address not being recognised. Can I ask whether this is for your email account or your online account? I ask because if it's for your online account, it should be your primary email that you used when you first registered.

 

Please give us more information so we can help.

 

Thanks,

 

Lisa

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