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emailissuecc
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Email address hasn't been deleted yet

Hi, a couple of weeks ago I was told that my husband's old email address would be deleted but it's still showing as valid on mailtester. Please could someone get in touch to confirm when it will be deleted to stop it's apparent use for spam/fishing/viruses. 

Last message from Virgin:

Thank you, I've raised an IT ticket to get this closed down. The IT ticket number is P009451765 and the current fix SLA is 23/07/19.

You'll also be able to check the email address has been cancelled by entering the address into this page. Mailtester

If it shows red on the results then the email address no longer exists.

Thanks,

Tom_S

 

 

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Re: Email address hasn't been deleted yet

Hi emailissuecc,

 

I've just checked the ticket and it says resolved on 26/07.

 

I'm unsure what happened but I've raised a new ticket to escalate this to make sure that the email address in question is deleted properly.

 

Sorry for the delay and thank you for your patience.

 

Regards,

 

Lisa

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emailissuecc
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Re: Email address hasn't been deleted yet

Thank you, that appears to have worked (address appears red on mail tester)