on 25-02-2023 23:06
My email address has been hacked and the password to both virgin media and virgin email (blueyonder) have been changed.
How can I regain access?
on 26-02-2023 09:34
@BlueyonderHack wrote:How can I regain access?
You could try using the "Forgot your password?" route from this link https://www.virginmedia.com/my-virgin-media/forgotten-details/password
Ignore the confusing instruction regarding the "My Virgin Media" address on that page and just follow these simple steps:
Sadly, the forgotten password route relies on there being a "Password recovery question" set in the account. That is a fairly recent thing so your accounts may well not have one set up.
However, try the forgotten password route anyway and post back if that does not work. I will then escalate this to the Forum Team (VM staff who support this forum) who will be able to check this out for you.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 27-02-2023 09:45
Hi @BlueyonderHack,
Thank you for your post and welcome to our community forums. We're here to help.
I am so sorry to hear that you feel your email account may be compromised. Has the advice offered by @coenoby helped at all? Let us know either way and we can go from there.
Thanks,
on 27-02-2023 12:50
Hi,
I had already tried the reset password route but had no luck. Thankfully a call to customer services Sunday morning sorted the issue out quickly and efficiently (not always the case I know!) and after a pretty stressful night and day I have access back to everything that had been affected.
Thanks for your replies.
on 27-02-2023 13:00
Thanks for coming back with the update. Good good to know you have got it sorted.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks