on 01-07-2021 17:33
My email was hacked and scam letters sent to all contacts asking for a reply to a similar address as mine. Many wrote to me direct and these mails came in OK but if they replied they got the scam letter. ("Unable to get to a shop please purchase Google vouchers" or some such - quite a common one). Also all my addresses have been deleted.
Have changed my password and Security Question.
Do I need to change my e-mail address?
Any help welcomed.
Answered! Go to Answer
on 01-07-2021 17:41
In addition to the steps you have already taken you should follow all of the other advice here:
https://www.virginmedia.com/help/virgin-media-account-has-been-hacked
As well as checking for auto forward rules also check for rogue filter rules.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 01-07-2021 17:40
on 01-07-2021 17:41
In addition to the steps you have already taken you should follow all of the other advice here:
https://www.virginmedia.com/help/virgin-media-account-has-been-hacked
As well as checking for auto forward rules also check for rogue filter rules.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 01-07-2021 17:43
01-07-2021 17:56 - edited 01-07-2021 17:59
@Avocet27 wrote:Any help welcomed.
it would be a good idea to got through the VM Helpsheet but it sounds as if you have already covered most of the advice:
As far as changing your email address goes, that's your choice of course. However, I personally don't feel that VM email accounts are secure enough to be used in conjunction with any financially sensitive online accounts such as Amazon, eBay etc. Of course, most of those do offer their own 2 Factor Authentication and we should all taking advantage of that whenever it's offered.
One final point though, even if you stop using your VM address, if the scammer spoofed your email address to try to scam your contacts there is nothing to stop them trying again. Presumably, you have explained the situation to your contacts so they do not get caught in future?
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 01-07-2021 20:55
Thankyou yes I have told as many as I can but you pick up an awful lot of other addresses which don't mean much to me and probably slip through the net. Thanks anyway