Email accout hacked with password

[sjane7]

I am in the same situation as everyone else here and now I cant access my vm email comes up forbidden.

Someone please come back to me with a suggestion/solution.

Thanks,

Steve

[用心棒]

If issue does not occur when using browser's Incognito or Private mode then clearing its data cache of Virgin Media entries should resolve issue.

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[Kath_F]

Hi Steve, 

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to hear you're having an issue with accessing your email address. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,