Email accounts locked

[tombaston]

There are two problems with the Email accounts locked, mailbox unable, unable to access email account, malware letter posting

The email from you described in the posting and titled [IMPORTANT] Virgin Media Alert: Your device may have a malware infection is blocked by your own spam filters, so neither of us saw it.

Secondly, a big part of the problem still only allows passwords  with a maximum length of 10 alphanumeric with no special characters. This weak a password has not been secure this century and I suspect you are not meeting your legal obligations with regard to your customers' data. Please improve this restriction as soon as possible to allow us to use secure passwords.

[tombaston]

...a big part of the problem is that your accounts are still only allowed passwords  with a maximum length of 10 alphanumeric...

[Ayisha_B]

Hi @tombaston,

Welcome to our Community Forums and thanks for sharing your feedback, I will pass this on.

We do take account security seriously and have some tips here on how to create a strong password.

Kind Regards

[tombaston]

Thank you Ayisha. Unfortunately the strong password tips are useless when the maximum length is ten characters. I know Virgin media has a lot of legacy email addresses (mine is ntlworld.com), but so have other ISPs and they have managed to migrate the legacy databases to allow longer passwords.

I have several virginmedia.com addresses as well and they are still limited to 10 characters too.