I left Virgin in March 2021 after moving to a non Virgin area. I was told our various Virgin/ntlworld email addresses would be closed in 100 days and consequently we transferred all our accounts to other providers. However, nearly 9 months later, the Virgin accounts are still open. Periodically we do access these and delete the emails but it's an ongoing frustration. I did try to log in to my old Virginmedia account but that no longer works. We would like the email accounts closed permanently. How do we do this please.
Welcome to the community page, thanks for posting.
I am sorry for the inconvenience caused with your Email.
We did notice that some email accounts were still active after the 90 days that it should of been deactivated, which meant the system would of then deleted the email if it was not on an active account with us.
We have 6 family email accounts under my old Virgin Media account. Several are still receiving new emails and I’d like to be able to liaise with someone to identify all accounts and arrange for them to be deleted/closed permanently please
Thanks for letting us know the accounts are still active
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
