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Email account locked

vmoar
Joining in

on ‎09-04-2022 09:51

Hi,

my email account has been locked. How do I fix this please?

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6 REPLIES 6

Graham_A
Very Insightful Person
Very Insightful Person

on ‎09-04-2022 10:57

@vmoar  Try following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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vmoar
Joining in
In response to Graham_A

on ‎09-04-2022 13:27

Hello, Graham,

Thank you for replying.

I changed my password as instructed, went out for an hour, came back and tried again, but my details are not being recognised.

Can you advise me on what to try next please?

Valerie

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Graham_A
Very Insightful Person
Very Insightful Person
In response to vmoar

on ‎09-04-2022 13:53

I will ask the VM Forum Team to take a look for you.  They will respond here in due course.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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vmoar
Joining in
In response to Graham_A

on ‎09-04-2022 13:54

Hello, Graham,

 

I’ve just remembered I needed to change the password elsewhere too, so I’ve done that and regained my mailbox.

Thank you again for your help,

 

Valerie

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Ayisha_B
Forum Team
Forum Team
In response to vmoar

on ‎09-04-2022 14:05

Hi @vmoar,

Welcome back to our Community Forums and thanks for your post!

Sorry you were having some issues accessing your mailbox. I am glad you were able to regain access following the instructions provided by Graham 🙂 

If you need any further assistance, please let us know.

Have a lovely weekend!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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vmoar
Joining in
In response to Ayisha_B

on ‎09-04-2022 14:13

Hello, Ayisha,

Thank you for replying to me, yes, all fixed now,

Valerie

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