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Email account hacked

SydG
Joining in

My email account has been hacked.  I received a threatening message from my own account, with my password in the heading.  How have they obtained this information?  I have, of course, changed my password.

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用心棒
Very Insightful Person
Very Insightful Person

Did you following the advice here to re-secure your account, My Virgin Media account has been hacked


@SydG wrote:

…  How have they obtained this information? …


Possibilities, there are many but an obvious one is any applicable point following or combination of may have contributed to your account being compromised:

  1. Did you use the same password elsewhere?
  2. Has your email address been listed in known data breaches; this can be checked for here, have i been pwned?
  3. Has your password been listed in known data breaches; this can be checked for here, have i been pwned? ― Pwned Passwords

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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See where this Helpful Answer was posted

2 REPLIES 2

用心棒
Very Insightful Person
Very Insightful Person

Did you following the advice here to re-secure your account, My Virgin Media account has been hacked


@SydG wrote:

…  How have they obtained this information? …


Possibilities, there are many but an obvious one is any applicable point following or combination of may have contributed to your account being compromised:

  1. Did you use the same password elsewhere?
  2. Has your email address been listed in known data breaches; this can be checked for here, have i been pwned?
  3. Has your password been listed in known data breaches; this can be checked for here, have i been pwned? ― Pwned Passwords

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Have now followed all the VM account advice, password found in 6 data breaches, email address found in 3. All affected passwords now changed. Thank you for your help.