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Email account closed after 20 years

AmandaMoo
Just joined

I have had an email account for 20 years with virgin ending in virgin.net. Last week it disappeared and now after many hours on the phone I have been told to go to talk talk they have said not linked to them. II have a mobile and internet contract with virgin which Iif I cannot get my email account back I will look to leave asap.

Please can you help?

A

 

4 REPLIES 4

AmandaMoo
Just joined

I am in exactly the same position as this customer and have already spent hours on the phone to virgin with no outcome other than get a new email. I have had this email for 20 yeras

 

jpeg1
Alessandro Volta

When you log into MyVirgMedia, does the email name show under Profile?

This may apply to you,

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Good morning @AmandaMoo

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your email address. 

 

Have you manged to follow the above advise from jpeg1?  This will help us diagnose the issue. 

 

Kind regards,

Zak_M

Hi AmandaMoo,

Thank you for reaching out to us in community and welcome did following the advise from Jpeg1 Yesterday help?

Regards

Paul.