Menu
Reply
  • 2
  • 0
  • 0
Joining in
198 Views
Message 1 of 4
Flag for a moderator

Email access

I can no longer access my emails on Windows Mail or virgin web mail. It shows the following error.

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

I have read the similar posts and changed my virginmedia password. Still no access.

0 Kudos
Reply
  • 15.37K
  • 2.14K
  • 6.62K
Very Insightful Person
Very Insightful Person
187 Views
Message 2 of 4
Flag for a moderator

Re: Email access

The VM Forum Team should be able to help you with this.  It usually means that the email account has been locked for security reasons.

They will respond here in due course and will contact you via Private Message to obtain details.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
  • 2
  • 0
  • 0
Joining in
133 Views
Message 3 of 4
Flag for a moderator

Re: Email access

My problem was solved. I was contacted by Paul_DN by private message.

He collected a few security details and reset my email.

It had been locked for security reasons.

Thanks for the help.

0 Kudos
Reply
  • 4.86K
  • 282
  • 508
Forum Team
Forum Team
130 Views
Message 4 of 4
Flag for a moderator

Re: Email access

Hi Dawn,

 

You are very welcome.

 

Regards

 

Paul.

0 Kudos
Reply