Email (Virgin Webmail) - FORBIDDEN message on all Browsers - Cache cleared

[hobbs_s]

Email ( Virgin Webmail) - Forbidden on all Browsers - Cache cleared

I have had issues recently where Virgin Media had blocked my account due to unusual activity, however, I am sure it was me logging on to Virgin webmail on a different device.

My account has been unblocked now and I can receive my emails via Outlook but when trying via Virgin webmail,, I get the dreaded  "Forbidden" error message. I have tried different browsers and cleared cache, cookies etc but is still an issue.

I can see other people have had the same issues in the past. It is frustrating.

How can I sort this ?

Regards

Sarah

[hobbs_s]

Hello

Just to add, I spoke to Technical Support at Virginmedia and then were next to useless. I am sorry to say that but I had more knowledge than they had re clearing cache, cookies, trying other web browsers.

I was advised to change my password yet again but this did not help.

I hope someone can help.

Sarah

[Hayley_S]

Hello @hobbs_s,

Welcome, thanks for posting.

I am sorry for the issues with your email.

I will send you a private message, please look out for a purple envelope.

Many thanks,