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Zoe_L · ‎01-11-2021

Hi,

I've been unable to access my e-mails since Saturday afternoon (usually accessed by POP3). When I've tried to access via the web portal, I get a message stating 'Your mailbox is not available at the moment'.

Can anyone offer any assistance as to why I'm seeing this?

Thanks

Graham_A · ‎01-11-2021

Follow the instructions set out here for this situation:

Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

Graham_A · ‎01-11-2021

Follow the instructions set out here for this situation:

Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Robert_P · ‎02-11-2021

Hello Zoe_L

Sorry to hear of the problems accessing your email account, we understand the frustration this can cause. We appreciate you raising this via the forums and welcome to the community.

Have you been able to follow the steps outlined in the link provided by Graham_A and gain access to your email account again?

Rob

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