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Email Password - reset

On our wavelength

HI, This is the second time of asking.  

I have three email accounts, two of which are OK.  The third one is not working correctly on a laptop device.

I could receive the emails on the web page and on an iPhone, but the laptop refuses to cooperate.  I tried to discover the password on the iPhone but failed.  I have tried to change the password but I get the response "'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them".

I try entering various combinations but I still get the same message.  Now I cannot receive any mails at all!  Anybody any solutions?   This has all happened after the failure of Virgin mail during the past 48 hours.




Forum Team (Retired)
Forum Team (Retired)

Hi oldmoondog, 

Thank you for reaching out to us here on the Community. 

We apologise again to those individuals who have been experiencing issues with their email services since Monday. 
Our teams are continuing to work on restoring all users’ access as a priority and we will do this as soon as possible.