on 12-08-2021 17:20
Hi,
I have an @ntlworld.com email address for in excess of 10 years and never any issues.
Yesterday morning outlook stopped receiving or sending Mail.
I logged into my account and tried to retrieve my mail only to be greeted by "mail box not available"
I called 150 this morning, the person on the phone played around for a while " basically changed my login password"
After around 30min's of logging in and out he gave up .
I have checked all incoming/outgoing addresses ports etc and these are correct.
Still not working.
As you can understand this is very frustrating.
Please help.
Dave.
on 12-08-2021 17:59
Hi vantheman247,
Thanks for reaching out to us sorry to hear you are having issues getting emails, this is something we are aware of, so I can help further I would like to invite you into a private chat, please look out for my invite, please click on the purple envelope top accept.
Regards
Paul.
on 13-08-2021 10:55
Hi,
I have an @ntlworld.com email address for in excess of 10 years and never any issues.
Wednesday morning outlook stopped receiving or sending Mail.
I logged into my account and tried to retrieve my mail only to be greeted by "mail box not available"
I called 150 this morning, the person on the phone played around for a while " basically changed my login password"
After around 30min's of logging in and out we gave up .
I have checked all incoming/outgoing addresses ports etc and these are correct.
Still not working.
As you can understand this is very frustrating.
Please help.
Dave.
on 13-08-2021 11:00
@vantheman247 Have you responded to the Private Message that @Paul_DN sent you yesterday offering assistance?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-08-2021 12:48
Thank you Graham,
Paul's got it working in a heartbeat.
Dave
on 13-08-2021 13:32
Hey Dave,
Thanks for coming back to me, really glad to hear resetting your email our end has now resolved your issue, you have now made me also want a Bacon Sandwich, I hope you enjoyed yours.
Kind regards
Paul.