Email NTL password reset

[Ukfive]

Hi everyone, I have a NTLworld email account and I need to reset the password, now I still have access to the email on my iPad but recently bought a new iPhone and can’t for the life of me remember the password to get emails on my phone, can anyone help me with this. 

[Ukfive]

Hi Joe 

trying to add account on phone with the password provided but keep getting no password provided for ntlworld please go to mail settings and enter psssword ,which I’m doing but no joy ,also if you have reset password why am I still getting emails on my iPad shouldn’t it be asking for new password thanks

[Ashleigh_C]

Thank you @Ukfive 

Just to clarify is this a Virgin email account you are attempting to add on to your My Virgin Media profile? 

[Ukfive]

{Well it’s my virgin email account but I’m not trying to add to profile it’s just a password reset }This is my ntl email I have access on iPad , I’m just trying to get it on my phone but keeps telling me wrong password when I add account through mail on iPhone ,I was told a new password has been generated but I’m still having no joy  if any of that makes sense .

[Kain_W]

Thanks for getting back to us, 

To clarify is that through these steps by any chance?

• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
• Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated, and the mailbox unlocked
• Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
Regards,

[BobbyW]

I have a similar problem in that my ntlworld email suddenly stopped operating and I can't log in. The reply I receive is that the PW is incorrect but I haven't knowingly changed it recently.

[Sabrina_B]

Hi @BobbyW 👋.

Thanks for reaching back out to us. Apologies for the issues that you have had with your emails, it may be possible after several attempts we have locked it off to prevent any untoward access from another. Have you been able to resolve this or do you require assistance, I shall drop you a private message should you require our help. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[BobbyW]

Hello, it's not fixed yes, I need help with this please 

[Zach_R]

Hi @BobbyW,

I'm sorry to hear that this issue is ongoing for you. I can see in the last post from my colleague above that they've stated that they've sent a private message to you in order to assist you.

Please respond to this when you can and we can help further.

Thanks,
 

[BobbyW]

Can't see any PM's sorry 

[Ilyas_Y]

Hey @BobbyW Thanks for reaching out to us. 👋🏼

Sorry about this.
I will send a private message to assist.

Kind regards,
Ilyas.