Email - Mailbox Locked

[bethwilliams]

Hi

Have received an e-mail from VM at 00:00 this morning to advise that my e-mail account has been suspended 'due to suspicious activity being detected'. However, there was no details about what the issue / potential malware is or might be. 

Have changed my password and run a scan (which did not detect any issues). 

Just wondering if this is an issue with my e-mail account or a system update? 

Thanks, Beth 

[Alex_RM · Accepted solution]

Hi bethwilliams,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've had some issues with your email account, can you confirm if you've been able to regain access?

Suspicious activity can be anything to bulk emails being sent or too many email accounts set up. 

We would advise to follow the instructions here if this does happen again.

Alex_Rm

[bethwilliams]

Hi Alex

Thanks - have managed to get back into my email account ok. Haven’t had any other problems so far. 

Thanks, Beth

[Tom_F]

Thanks for keeping the thread updated Beth, it's much appreciated. Please give us another shout if there's anything else we can help with. 

Tom