Menu
Reply
Reformed
  • 13
  • 0
  • 0
Joining in
376 Views
Message 1 of 12
Flag for a moderator

Email Login Issue Android

Hello,

I have changed my email password, I can login in fine from a browser on a computer, and outlook express on the computer, but when I try to login on both my Samsung S20 phone and Samsung Tablet I get the "Couldn't Verify Account. A security connection error has occurred".

I've updated the new password on both, and tried deleting the email account and re adding it, and checked all settings manually against the info given on Virgins site (Imap Android Settings) but still the same error.

I can still receive emails on both my phone & tablet using my non virgin email address, its just the Virgin (Ntlworld.com) that has suddenly started doing this.

 

0 Kudos
Reply
Reformed
  • 13
  • 0
  • 0
Joining in
372 Views
Message 2 of 12
Flag for a moderator

Re: Email Login Issue Android

Weirdly, I just deleted the account and re-added it for the third time, and the emails are coming through again! No idea what was happening, but it seems ok again!

0 Kudos
Reply
ChrisM78
  • 6
  • 0
  • 2
Tuning in
331 Views
Message 3 of 12
Flag for a moderator

Re: Email Login Issue Android

I have got the same problem as reported here."Couldn't Verify Account. A Security Error Has Occurred"

As from yesterday about 14:15 I have not received any Emails from Virgin on my Samsung Phone and Tablet via the Samsung Email App.

I have not changed anything in my setups to create this situation.

I am loathe to delete my Account and set it up again as I fear I will still get the same problem.

So can anybody in Virgin Support provide an answer to this problem please

 

0 Kudos
Reply
boothy99
  • 298
  • 11
  • 162
Fibre optic
324 Views
Message 4 of 12
Flag for a moderator

Re: Email Login Issue Android

There's others including myself with similar / same sync issues. 

See here -

https://community.virginmedia.com/t5/Email/Cannot-access-email-certificate-not-trusted/td-p/4615890

& ....

https://community.virginmedia.com/t5/Email/Virgin-Media-ntlworld-com-emails-stopped-syncing-to-Samsu...

 

The Aqua Mail app I use gives this error message -

"Error checking mail. Invalid security (SSL) certificate. Java.security.cert.CertPathValidatorException. Trust anchor for certification path not found."

I refreshed the account settings without changing anything, which temporarily fixed it for me yesterday. Had to do same process again today 😕

0 Kudos
Reply
boothy99
  • 298
  • 11
  • 162
Fibre optic
311 Views
Message 5 of 12
Flag for a moderator

Re: Email Login Issue Android

Possibly, it's "just" been fixed ?

Anyone still having issues?

0 Kudos
Reply
ChrisM78
  • 6
  • 0
  • 2
Tuning in
307 Views
Message 6 of 12
Flag for a moderator

Re: Email Login Issue Android

Problem suddenly resolved , emails now coming through - Thanks

ChrisM78
  • 6
  • 0
  • 2
Tuning in
304 Views
Message 7 of 12
Flag for a moderator

Re: Email Login Issue Android

Emails now coming through - Thanks

Zoie_P
  • 2.19K
  • 102
  • 173
Forum Team
Forum Team
101 Views
Message 8 of 12
Flag for a moderator

Re: Email Login Issue Android

Great to hear this is resolved ChrosM78,

How did this get resolved?

Zoie

0 Kudos
Reply
ChrisM78
  • 6
  • 0
  • 2
Tuning in
95 Views
Message 9 of 12
Flag for a moderator

Re: Email Login Issue Android

I don't know what the resolution was , maybe Boothy99 knows

0 Kudos
Reply
Enduser
  • 438
  • 14
  • 47
Fibre optic
88 Views
Message 10 of 12
Flag for a moderator

Re: Email Login Issue Android

 

I had an issue where my emails would not sync on my Android phone on one of my accounts, so with much trepidation I deleted and immediately reinstalled the rogue account which cured the problem.

0 Kudos
Reply